In this section of our website we explain how we help our clients. If something is not clear to you please do not hesitate to contact us.

1. Discuss diamond / jewellery needs through e-mail/telephone:

At this stage you contact us to discuss your diamond needs. Obviously we are more than willing to help you and advise you in case you need some guidance. It helps us if you can provide pictures or a detailed description of what you're looking for. If you prefer to receive copies of the diamond certificates before meeting, just ask us.

2. First meeting in our sales office to show the goods and talk through details.

If you are clear in your request we can source the diamonds and show them to you at this meeting. We can also discuss designs and settings at this stage.

3. Pay 25% deposit, if paid by debit card, credit card or cash up to the equivalent of 15.000 US$.

If you like what you see and you decide to go ahead we request for a 25% deposit. You will receive a receipt for the amount which is then placed.

We have to comply with US money laundering regulations and so are unable to accept cash for transactions equivalent to 15,000 US$ or more.  All transactions equivalent to 15,000 US$ or more must be paid for by credit /debit card or bank transfer.

4. Second meeting after 2-3 weeks to deliver the jewellery

in the 2-3 weeks following the meeting we will manufacture your jewellery to the required design.

5. Pay the balance if not previously settled by electronic bank transfer or money-wire.

On the second meeting we'll deliver your order and advise you on your purchase. The balance needs to be settled during this meeting.

6. Paperwork: invoice, certificate and valuation report (show laser inscription)

during this meeting you will receive the invoice, the certificate of the diamond and the valuation report for insurance purposes. We recommend as a security measure laser inscription of the certificate number on your diamond and if you agree then the inscription can be viewed at this stage.